August Member Spotlight: Scott & Co. Fine Jewelers

Scott & Karen Coyle at their new location (208 Lincoln Way East, New Oxford).

As our country and our community continue to contend with COVID-19, we encourage you to support our small business community in New Oxford and the surrounding area. Our local businesses are working hard every day to adapt and meet the needs of our community. This month, we are excited to shine the spotlight on a business that has been a staple in New Oxford for 20 years: Scott & Co. Fine Jewelers. Read on to learn more about the business, including a big move to a new location in the middle of a pandemic!

Scott & Co. Fine Jewelers facade at 208 Lincoln Way East, New Oxford

If you live in New Oxford or travel through our town frequently, you may have noticed a new tenant at 208 Lincoln Way East. The building, formerly home to the Eicholtz Co. for many years, is now the beautiful new home of Scott & Co. Fine Jewelers, a family-owned and operated business. With its gorgeous showroom and endless displays of high-quality pieces, Scott & Co.’s new location is Adams County’s premier destination for jewelry and diamonds.

The new location comes from many years of hard work. With a desire to do things their own way, Scott and Karen Coyle officially opened Scott & Co. Fine Jewelers’ original location on the square in New Oxford in February 2000. Scott and Karen both had backgrounds working for chain jewelry stores. From their experiences came a desire to create a jewelry business that operates differently. At their business, Scott and Karen choose jewelry based on the style and taste of their customers and also provide custom designed options for customers who desire one-of-a-kind pieces.

Over the years, this customer-first business model has allowed Scott & Co. to thrive and build a loyal customer base. Scott, Karen and their staff take pride in getting to know their customers and spend the time needed with each customer to find the perfect piece for any occasion. They have found that the old saying, “Treat others how you want to be treated” is the key to positive customer interactions. “We build relationships, and we care,” said Karen. 

The showroom at Scott & Co. Fine Jewelers' new location

​When asked what their favorite memory is of owning their own business, Scott and Karen recalled a time when they ran between diamond offices in Antwerp, Belgium in search of a special 2 ½ carat for a customer. Good customer service doesn’t get much better or more personalized than that!

Display cases at Scott & Co. Fine Jewelers

Despite all the positives and happy memories, owning a small business is not without its obstacles. Over the past 20 years, Scott and Karen have seen a lot of changes related to business promotion. Keeping up with the ever-evolving developments of technology, such as digital marketing and social media, is often the most difficult part of running their small business. Despite the challenge, Scott, Karen and their ten employees continue to adapt to the advancing technology around them.

In addition to keeping up with changing technology, the staff of Scott & Co. found themselves contending with a much bigger obstacle in 2020. After two years of planning and six months of renovating, Scott & Co. was finally ready to open its new location in New Oxford. Unfortunately, this development happened around the same time the pandemic led to a shutdown in Pennsylvania and states throughout the country. Nevertheless, Scott & Co. adapted to the shutdown to the best of its ability, relying on online sales and promotions while the physical store was closed to the public. In late May, Scott and Karen were finally able to open the doors of their new store, described as “a little bit Soho, New York done the Adams County way,” to their customers. 

With a new store, dedicated owners and a knowledgeable staff, Scott & Co. is ready to help you find your next statement piece. Come out and visit Scott, Karen and their staff at 208 Lincoln Way East. The stores current hours are:
                Monday to Wednesday - 9:30 a.m. to 5:30 p.m.
              Thursday – 9:30 a.m. to 7 p.m.
               Friday - 9:30 a.m. to 5:30 p.m.
                 Saturday – 9:30 a.m. to 4 p.m.
               Sunday – Closed

Don’t forget to join Scott & Co. for their Annual Gem Show on Thursday, August 13. Stop in and design a one-of-a-kind piece with help from the jewelry design team. More information on the Annual Gem Show and other upcoming events can found on Scott & Co.’s Facebook page (@Scottandcofinejewelers).